Colorado

I'm in Wisconsin

Oregon

Tacoma, WA Cross Ins Agency

Beautiful - Lake City MN

Disney World

Florida

Olympia, WA

The Villages, FL

New York City

Bucks County, Sesame Place, PA

Oregon

Alexis, North Carolina

Joy-Ohio

Don't have audio

I don't have camera

Can hear not talk

If anyone has problems hearing the audio, try calling in rather than listening via the computer.

+1 (312) 263 0281+1 (470) 869 2200+1 (646) 357 3664+1 (773) 231 9226+1 (650) 242 4929Meeting ID: 148 532 4128

We will be recording the session, if for any reason you have to leave, we will email you a link to the recorded webinar within 24 hours. It will also be posted on our website. https://hawksoftusergroup.org/events/webinars-recorded/

What is CRM?

Customer Relationship Management software

Client Relationship Manager

Lost my sound. Is anybody else having problems?

no working for us!

Predesigned templates would be really helpful; there are so many variables with commercial coverage

We do have a not very complicated sample template on the HUG website. It still requires customization based on the carriers that you represent. https://hawksoftusergroup.org/resources/template-library/proposal-templates/

Fantastic! Thx

Our agency sets suspenses for all renewals 60 days out to perform Account Reviews with the client. We are getting ahead of any increases and making sure the information on file is accurate. By the time the insured gets the increased bill, it's not as harsh of a blow because they know we are on top of it. We have an account review form that we complete prior to reaching out to the client.

That is perfect

One thing to note well is, ABSOLUTELY Look at the exclusions. Your underwriter will exclude things in error and your insured will not be covered.

Try to have a second quote to show market has changed. In CA fires have increased everything so need to have back up when quoting.

Steve Kramer - can you share the Appelate link/contact info here for everyone? We've had a couple of inquiries.

https://appulate.com/

Canopy address https://usecanopy.com/ to get copy of personal lines dec pages, loss runs, insurance id cards

we operate off of a centralized server and still haven't figured out the black box on our signature on forms, Has anyone figured this out? A bit off topic, I know, but frustrating for my CSRs.

Ben, yes. There was multiple windows updates. We just fixed ours

Hi Ben - the black box is an issue related to the latest microsoft update. roll back the windows update

my co-worker did. I can find out

it was for the server, didn't work

It was regarding a windows update #KB5001649

That is out

HawkLink mapping is available now.

HawkLink mapping to carrier websites is available now, if that carrier displays am ACORD form it should fill that as well.

Here is what my co-worker said about the windows update. It should be an optional update, KB500 something. But the update that fixed it for us is different than what's fixed it for other users.

Utilizing your templates is a timesaver, especially on certs, change request, renewal docs, etc.

There is a recent video about using Hawklink: https://www.youtube.com/watch?app=desktop&v=wJEpOnVnH6c&feature=youtu.be

I will be sending an email with the recorded webinar along with links to several things that were mentioned here in the chat within 24 hours.

Thank you for the warning!

Mike, what is that website again?

Proffession markets are tight in CA and need to submit 45 days in advance!

Yes

yes

Yes

CYBER - useful to protect current clients, and use as a pain-point with prospect. However, this is the Wild West of Casualty Insurance. Nearly no form standardization, etc. Producer MUST spend time reading forms, quotes, etc. to understand what they are, and are not, selling. Time consuming and commission on most policies does not drive the time. Need to service fee this line.

technical things are definitely good

yes

I would love to talk the Farm Expert on tips for entering policy info into HS, thanks!'

Thank you! Loved this.

Thank you, this was wonderful!