THANK YOU! I'm in Charlotte NC

Thanks guys! I'll try to see if I can work this camera

Atlanta, GA

Sandusky ohio

Kalahari resort

hi

Dayton ohio

My sound isn’t working. Working on it

my video is not working

But I am here, can hear and see it.

yes

yes

yes

yes

But can always get better.

just a reminder, feel free to raise your hand at anytime if you have questions

yes

no

Yes! Weekly!

yes

no

Not using it but thrilled I now know about it!

I used by staff member, will start this

I personally don't use the download report.

are you able to modify the download report to mass delete some things?

I have not used that report.

We use download report to assign renewal reviews to team members. Also, to track new cancellations.

I don't have a microphone, but we get transaction reports in that I always delete and it takes forever

I can't get the company to stop sending them

do you mean like e-docs?

Yes edocs!

Ok thanks

Can you address Broker of Record... what dates go where?

An issue we are having with download report is that we get edocs coming through as cancellations but are not cancellations - we have called support several times they gave us a work around but it keeps happening and these are automatic downloads not always unmatched - so we don't always catch them. Can someone contact me about this issue.

I'll get in contact with you tcrane, sounds like it could be a bug, or maybe expected workflow for eDocs. Unsure without taking a look.

ok thank you

If a client cancels but the date must be backdated (perhaps because they forgot to tell us about a house being sold) is there a way to still run a report that includes any policy lost in a given amount.

sorry...month

update the status date

manually

update status date to the day you found out

that class was AMAZING!!!!

https://hawksoftusergroup.org/resources/knowledge-library/

this is the link to where to find the database clean up guide book (from March)

FYI: we will be sending a copy of the powerpoint presentation along with the link to the recorded workshop.

We use customized activity report to allow agents to record upgrades which we incentivize.

does this differ from AI report? seems similar...

Why did you use the Status date again?

Makes sense - thank you :)

Do you say we will get a handout with these steps?

This has been such a great session! Thank you for sharing your wisdom, Stephen, Sean and Ryan!

Yes, we will be sending the powerpoint that Stephen was using to show you all of his steps.

We use client tag for our client segmentation and would use AAA-Combined vs just AAA.

Is there a reason why Client Type isn't a search criteria?

Great webinar. Thank you!

Donita, not to my knowledge. This is certainly a report filter we can add in the cloud

Thanks Beth!

My apologies! I have to jump on another Zoom call. Many thanks for the great presentation!

Thank you - great webinar very informative!

Thank you!

Thank you!

Yes thank you!

Thank you for a great webinar!

Thank you.